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Delete your account

You can permanently delete your Prismo account and all of your data at any time, directly in the app. Here's how.

  1. Open the Prismo app and sign in Account deletion is done from inside the app, on the device where you are signed in.
  2. Go to your profile, then Privacy & Security Open your profile and tap Privacy & Security to reach the trust centre.
  3. Tap "Delete account & data" Under "Your data & rights", choose Delete account & data.
  4. Optional: export a copy first If you would like to keep your data, tap "Export my data" before continuing — you cannot recover it afterwards.
  5. Type DELETE to confirm Enter DELETE and tap "Permanently delete account". Your data is erased immediately and a confirmation is sent to your email.

What gets deleted

Deleting your account immediately and permanently erases:

  • Your reports and their analyses
  • All health trends and history
  • Family profiles you manage
  • Your Ask history and saved terms

This is permanent — the right to erasure under GDPR and CCPA. It cannot be undone.

Subscriptions are billed separately. If you have an active subscription, cancel it in the App Store or Google Play — deleting your Prismo account does not cancel store billing.

Can't access the app? If you are unable to sign in, email support@prismo.health and we'll help you delete your account.